Q: Has every product item in
Cosmamedical.com passed the FDA regulation?
A:
Every product item that is required to be registered
with FDA has already passed the FDA regulation.
Q: What standards are applied
to manufacturers of Cosma medical? Who is the certify
body?
A:
Every manufacturer that deals with Cosma medical must
pass the GMP standard which is certified by their FDA.
Q: Is my personal information
safe?
A:
All personal information will be kept confidential.
Q: How can I order the products?
What forms of payment are accepted?
A:
You can either send us email to order your products
or telephone us to order directly at 02-3671274-7 and
we only accept cash on delivery (COD).
Q: Can I cancel my order?
A:
You can cancel your order by calling our customer service
at 02-3671209, 02-3671274-7. All cancellations must
be received within 48 hours before the delivery date.
Orders must be honored if received if cancellation notice
is less than 48 hours before the delivery date.
Q: How are items delivered and
how soon will I get my order?
A:
Our truck will deliver the product to you on the day
you arrange with the customer service staff. Normally,
the whole process of delivery takes about 24 hours to
deliver within Bangkok and 5 days to deliver to other
province.
Q:
What is your return policy?
A:
Product return is not accepted unless it is damaged
upon delivery. If that is the case then please tell
the deliveryman to return the product. However, we will
not accept product returns if you have tried or used
the products.
